FAQ – Ikiru Clothing

Frequently Asked Questions

IKIRU has listed the most asked questions based on our customers experience.

Most Asked

We have a standard policy that allows customers who received damaged or incomplete goods to return their items within 14 days of delivery. Read More

Shipping times vary based on where it's shipped from and shipepd to. Check the text line above any add to cart button on the product page to see where it's shipped from. Check shipping times.

IKIRU is a POD brand, which means that we have no stock. But we work with various warehouses in Europe, UK, and the US (so not in China) that print our clothing once ordered. Quality and delivery is our priority which we can always guarantee. Check our Shipping Policy to confirm ;)

IKIRU mainly used DTG which is one of teh most common printing techniques. Besides that we alo somethimes use embroidery for more simple designs.

Nope, we always answer customers within 48h. Questions? Email us: support@ikiru-clothing.com

Unlike every other clothing brand, we want to make a dent in the world by publishing a new slow narrative. Something that requires patience, especially in this very fast paced world. Read our Story

Orders & Delivery

IKIRU always provides customers with custom tracking links after they've placed an order. You'll receive it via email.

Orders are processed within 24–72 hours from our warehouse.

Estimated delivery times are shown at checkout and on our Shipping Policy. Delivery times begin once your order has been dispatched.

Netherlands
Free shipping on orders over €60.
€5.95 for orders below €60.
European Union
Shipping rates start from €9.95. Final costs are calculated at checkout.
International
Shipping rates start from €14.95. Final costs are calculated at checkout.

Orders are prepared for dispatch shortly after placement and cannot be amended once processing has started. We recommend reviewing your details carefully before confirming your purchase.

If your tracking status shows “delivered” but you haven’t received your package, we recommend the following steps:

Confirm the delivery address on your order.
Check with neighbours, reception or other secure delivery locations.
Review any delivery notes from the carrier.

If you’re still unable to locate your package, please contact our Customer Care team with your order and tracking details. We’ll review the case with the carrier and guide you through the next steps.

All prices include VAT. No additional charges apply at checkout.

If you notice an error shortly after placing your order, contact our Customer Care team immediately. We’ll check whether the address can still be updated before dispatch.

If your order has already shipped, address changes may no longer be possible. In some cases, the carrier may offer redirection services, which are subject to their policies and additional fees.

We recommend reviewing your shipping details carefully before completing your purchase.

An order confirmation email is sent immediately after your purchase.

If you haven’t received it, please check your spam or junk folder. If it’s not there, contact our Customer Care team and we’ll verify your order and resend the confirmation if needed.

Returns

You may return your order within 14 days of delivery.

In order for your item to be returned to our warehouse, they have to be damaged or delivered incomplete. Read more.

Return shipping costs are the responsibility of the customer and may vary depending on your location.

We do not offer direct exchanges.
If you would like a different size or item, please return your order for a full refund and place a new order separately.

Once your return has been delivered to our warehouse, it is inspected and processed within 10 business days. After approval, the refund is issued to your original payment method.

Depending on your bank or payment provider, it may take an additional 3 business days for the funds to appear in your account.
You will receive an email confirmation once your refund has been processed.

Your order number is included in the confirmation email sent after your purchase.
If you cannot locate the email, please contact our Customer Care team for assistance.

Orders may be returned within 14 days of delivery. Returns must be shipped within this 14-day period. Returns received after this period are not eligible for refund.

If your case requires further review, please contact our Customer Care team.

Products

IKIRU works with verified warehouses in Europe, UK, and the United States. They have standards that need to be required before a certain item is used for production & shipping.

IKIRU has added the washing information at the bottom of every product description. It will also be a standard tag on the garment itself.

Yes, digital gift cards are available on our website.

Select your preferred amount and complete the purchase online. The gift card will be delivered electronically by email, along with instructions on how to redeem it.

We stand behind the quality of our products. In the unlikely event of a manufacturing defect, please contact our Customer Care team with your order details and photos of the issue. We will review your case and advise on the next steps.

If your item arrives damaged or with a manufacturing defect, please contact our Customer Care team within 48 hours of delivery. Include your order number and clear photographs of the issue so we can review your case and advise on the next steps.